If you are unhappy with your purchase, please let us know and we will gladly accept returns within 30 days of purchase.

All items must be in their original condition and in their original packaging.

Returns will be refunded to the original method of payment minus cost of shipping. For returns due to customer error, for example the wrong size filter was ordered, a $12 return label fee will be charged to return the unused, undamaged product.

Orders over $250 are subject to a 10% restocking fee.

Custom sized filters are not eligible for returns.

Email us at support@factorydirectfilters.com, please include your order number and reason for return.